Unison Transfers — Privacy Policy

No surge pricing

Fixed price confirmed at booking
Book Now, Pay Later

Secure your transfer in 60 seconds
100% free cancellation

No fees when you cancel ahead of time
Free child seats

Capsules, forward-facing & boosters at no charge
Live flight tracking

Driver adjusts automatically to delays
Meet & greet at arrivals

Driver waits with a name sign inside the terminal
Surfboards welcome

Generous luggage capacity for sports gear
Custom stops on the way

Quick stops at supermarkets or villages on request
24/7 service

Including pre-dawn departures and overnight returns

Door-to-Door Private Transfers — No Surge, No Surprises

Fixed price the moment you book. No queue at a taxi rank. No surge at peak hour. No shared shuttle waiting on five other passengers.

No surge pricing Free child seats Free meet & greet Free flight tracking No queue waits No late-night surcharge No toll add-ons No card fees

Instant quote — no signup needed. Get a fixed-price quote in under 60 seconds. Pay later if you prefer.

💳 We accept Visa, Mastercard, American Express, Apple Pay and Google Pay through Stripe-secured checkout. No card fees, no holds, no nasty surprises.

📞 Last-minute bookings (under 12 hours) are subject to fleet availability — please call 0401 605 940 to confirm.

Our Commitment

Unison Transfers respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We comply with the Australian Privacy Principles set out in the Privacy Act 1988.

Information We Collect

We collect only the information needed to operate your booking:

Identity — your name, email, mobile number.
Booking details — pickup and drop-off addresses, flight number, date and time, passenger count, vehicle type, special requests.
Payment information — handled exclusively by Stripe; we do not store full card numbers on our servers.
Communication records — SMS confirmations, email correspondence, call logs in our customer notes.
Technical data — IP, device type, and browser when you use unisontransfers.com.au, used solely for security and analytics.

How We Use Your Information

To deliver the transfer you booked (pickup coordination, driver dispatch, flight tracking).
To send confirmations, reminders and follow-up messages.
To comply with Queensland and NSW transport regulator obligations.
To improve our service via aggregated, de-identified analytics.

Who We Share Information With

We share only the minimum information required with:

Our drivers — name, pickup address, flight number, contact mobile.
Stripe — for secure payment processing.
Twilio — for SMS delivery.
Government authorities — only when legally required.

We do not sell, rent or trade customer data to marketing partners or data brokers.

How Long We Keep Information

Booking records: 7 years (Australian taxation requirement).
Payment records: 7 years (held by Stripe).
Communication logs: 3 years.
Marketing preferences: until you opt out.

Your Rights

You may at any time:

Access the personal information we hold about you.
Correct any inaccurate or out-of-date information.
Delete your data (subject to our 7-year tax-record obligation).
Opt out of marketing emails or SMS.

To exercise any of these rights, email info@unisontransfers.com.au.

Cookies

unisontransfers.com.au uses essential cookies to keep your booking session active and analytics cookies (Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings.

Security

We protect your data with HTTPS-only delivery, Firebase Authentication, App Check protection on database operations, and Stripe-secured payments. We follow industry-standard incident-response practices in the unlikely event of a data breach.

Changes to This Policy

We may update this policy as our service evolves. The current version is always at unisontransfers.com.au/privacy-policy with the date of the most recent revision below.

Contact

Questions about your data? Email info@unisontransfers.com.au or call 0401 605 940.

*Last reviewed: April 2026.*

Why Choose Unison Transfers

Reliability First

Drivers arrive 15 minutes early. Live flight tracking on every airport job. We have not missed a wedding ceremony.

Professional Drivers

Uniformed, police-cleared, fully accredited. Many speak a second language. None will ask you for a tip.

Modern Fleet

Lexus and Mercedes-Benz only. Hybrid sedans, V-Class people movers, Sprinter vans. Cleaned every shift.

Online Booking

Fixed-price quote in 60 seconds. Confirmation by email and SMS. No phone tag, no quote chasing.

Scenic Drive

Drivers know the back roads, the coffee stops, the lookouts. The drive is part of the holiday.

A Locally Owned Family Business — Byron-Based, Dual-State Authorised

Unison Transfers is a husband-and-wife operation based in Byron Bay. We hold a Queensland Booked Hire Service Licence (BHSL 258504), Booking Entity Authority (BEA 260412), and the dual-state authorisations needed to run continuous transfers across the QLD–NSW border. Every booking is handled by a real human (5am–9pm AEST), every driver is one of ours, and every dollar stays local.

Our Modern Mercedes & Lexus Fleet

Every vehicle in our fleet is professionally serviced, fully insured, and chauffeured by a uniformed, accredited driver. Up to 16 passengers across the fleet — combined.

Up to 4 pax Lexus ES300h hybrid sedan — Unison Transfers chauffeur

Executive Sedan

Lexus ES300h Hybrid

1–4 passengers · 2 bags

More luggage room than a typical 7-seater · child seats free

Up to 7 pax Mercedes-Benz V-Class people mover — Unison Transfers chauffeur

Premium People Mover

Mercedes-Benz V-Class

1–7 passengers · 6 bags

More luggage room than a typical 7-seater · child seats free

Up to 11 pax Mercedes-Benz Sprinter group transfer van — Unison Transfers chauffeur

Group Transfer Van

Mercedes-Benz Sprinter

1–11 passengers · 11 bags

More luggage room than a typical 7-seater · child seats free

📞 Pre-booked, 24/7 service for any flight time. Our office hours for new bookings are 5am–9pm AEST, but our chauffeur fleet runs around the clock. Once your transfer is locked, your driver will be on the kerb whether your flight lands at 4am or midnight — no surcharge.

We aim to respond to every quote enquiry within 1 hour during business hours.

Frequently Asked Questions

Which areas do you service?

We service the Gold Coast, Brisbane, Sunshine Coast, Byron Bay, Ballina, Tweed Coast, Northern Rivers and the Gold Coast hinterland — door-to-door from any address to any airport, hotel, retreat, or wedding venue.

How do I book a transfer?

Use the instant-quote tool on this page or call 0401 605 940. Bookings are confirmed in seconds with a fixed price and email + SMS confirmation. We also offer Book Now, Pay Later for selected routes.

Are child seats included?

Yes — capsules (0–6 months), rear-facing (6 months–1 year), forward-facing (1–4 years) and booster seats (4–7 years) are all complimentary. Tell us your child's age at booking.

What is your cancellation policy?

We offer 100% free cancellation when you cancel ahead of your scheduled pickup. We never charge a fee for changes notified in advance.

Do you operate 24/7?

Yes. We run early-morning departures, overnight returns, and red-eye international arrivals. There is no surcharge for late-night or pre-dawn pickups.

Do you meet me at the airport?

Yes — your driver waits inside the arrivals hall with a name sign. For international arrivals, we meet you just outside customs. For domestic, we wait at the bag carousel area.

What happens if my flight is delayed?

We track every flight in real time. Your driver adjusts automatically, with no late-arrival fee.

Can you fit surfboards or extra luggage?

Yes. Our Mercedes-Benz V-Class people mover and Sprinter van both have generous luggage capacity — surfboards, golf clubs, prams and ski gear all accommodated.

Can we stop along the way?

Yes — short stops at supermarkets, bottle shops, or villages can be arranged at booking. Just let us know where and we'll factor it into the schedule.

How are your prices fixed?

We quote your total at the time of booking — including all tolls, road charges, child seats, flight tracking, and meet & greet. There is no surge pricing, ever.